Privacy Policy

1. Introduction

We take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By accessing or using this website, you agree to the terms outlined in this policy. Please read it carefully.

2. Information We Collect

We may collect the following types of information when you use our services:

  1. Account Information
    Including your name, email address, phone number, and country/region provided during registration.
  2. Payment Information
    When placing orders, we may collect billing addresses, payment methods, and limited payment data (Note: full card details are processed securely by third-party payment gateways and not stored by us).
  3. Shipping & Contact Details
    Including your recipient name, shipping address, postal code, and contact number.
  4. Device & Access Data
    Such as your IP address, browser type, operating system, access time, page visit durations, and referral URLs.
  5. Cookies and Tracking Technologies
    We use cookies, pixel tags, and web beacons to enhance your experience and analyze traffic.

3. How We Use Your Information

We use your data for the following purposes:

  • To verify user identity and manage your account;
  • To process orders, shipping, and customer service;
  • To respond to inquiries, complaints, or technical support requests;
  • To analyze traffic and improve user experience;
  • To send transactional updates or marketing emails (with opt-out options);
  • To comply with legal obligations or government requests.

4. How We Share or Disclose Information

We do not sell or rent your personal data to third parties. Your information may only be shared under the following circumstances:

  1. With trusted third parties required to complete your order (e.g., payment gateways, logistics providers);
  2. When required by law, court order, or government authority;
  3. To protect our platform, users, or public safety;
  4. With your explicit consent or instruction.

5. Data Security & Storage

We implement industry-standard security measures to protect your personal data from unauthorized access, use, or disclosure. This includes but is not limited to:

  • SSL encrypted connections (HTTPS)
  • Firewalls and intrusion detection systems
  • Regular security audits and data backups

Your data is stored on secure servers operated by us or trusted providers and will only be retained as long as necessary for the intended purpose, unless otherwise required by law.

6. Your Rights

You have the right to:

  • Access and review your personal data;
  • Correct or update your information;
  • Delete your account or specific personal data;
  • Withdraw consent or unsubscribe from marketing messages;
  • Request a copy of your personal data (where applicable);

You may contact us at the email below to exercise these rights, and we will respond within 7 business days.

7. Use of Cookies

Cookies are small text files placed on your device. We use cookies to:

  • Remember your login status;
  • Track visitor activity and site performance;
  • Enhance site loading speed and user interaction;

You may disable cookies via your browser settings, but some site functions may not work properly as a result.

8. Third-Party Services

We may use the following external services:

  • Payment Gateways: Stripe, PayPal, UQPAY, etc.
  • Analytics Tools: Google Analytics, Facebook Pixel
  • Cloud Services: AWS, Cloudflare, or similar

These services are governed by their own privacy policies. Please review those for details.

9. Cross-Border Data Transfers

As we serve global customers, some data may be transferred to servers outside your country of residence. We ensure compliance with applicable data protection laws for such transfers.

10. Policy Updates

We reserve the right to update this Privacy Policy at any time. If major changes occur, we will notify users via email or site notice.

The most recent version will always be available on this page. We recommend checking periodically for updates.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

  • Company Name: SAI LUBAN LTD
  • Email: support@sailuban.co.uk
  • Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
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