1. Service Content

SAI LUBAN LTD provides global customers with one‑stop cross‑border services for plastic machinery parts, including product supply, customized production, full‑order follow‑up, logistics solution docking, and after‑sales support.

We support personalized needs such as specification adjustment, logo printing, material replacement, and functional customization. The specific scope, feasibility, and related fees of customization are subject to order confirmation. We also provide value‑added services including real‑time order progress inquiry, customs clearance document assistance, and logistics tracking.

2. Order Confirmation

Customers may initiate cooperation via official website ordering, email communication, written contracts, or other methods. An order shall take effect upon confirmation by both parties of core information including product specifications, quantity, price, delivery cycle, transportation method, and payment terms.

Once confirmed, the order may not be modified without the written consent of both parties. If the customer needs to change the order (increase/decrease quantity, adjust specifications, change delivery date, etc.), such request must be made before production starts. The customer shall bear additional costs including material waste, rework fees, and expedited fees, as well as potential liabilities for delivery delays.

If the customer unilaterally cancels the order after production has started, a liquidated damages of 30% of the total order amount shall be paid to compensate for production cost losses.

3. Product Quality

All plastic machinery parts provided by us comply with international quality standards and the technical parameters agreed in the order. Before shipment, products undergo strict inspections including appearance check, dimension measurement, and performance testing. Inspection reports can be provided upon customer request.

The customer shall complete preliminary acceptance within 7 working days after receiving the goods. If defects, incorrect specifications, shortages, or damaged packaging are found, a written objection with clear photos, videos, packing lists, or other evidence must be raised within the acceptance period. Failure to object within the time limit shall be deemed acceptance of conforming goods.

For products that cannot be used normally due to inherent quality defects, we will provide free replacement, replenishment, repair, or refund based on actual conditions. We shall not be liable for damages caused by improper use, non‑compliant storage, unauthorized modification, or other non‑quality factors, but may provide paid repair or replacement services.

4. Payment and Delivery

Supported payment methods include Telegraphic Transfer (TT), Letter of Credit (L/C), PayPal, etc., subject to order confirmation.

Payment terms:

• Advance payment: full payment or 30%–50% deposit upon order confirmation, balance paid before shipment;
• Monthly settlement: only for long‑term cooperative customers with a separate monthly settlement agreement.

The customer shall pay in full and on time. For late payment, a liquidated damages of 0.05% of the unpaid amount per day shall apply. If the delay exceeds 15 days, we reserve the right to suspend shipment, halt subsequent orders, or terminate the agreement, and claim costs and damages (maximum 10% of the unpaid amount).

Delivery is deemed completed when goods are shipped and the waybill number is provided as agreed. Risks during transportation shall be governed by mutual agreement or the Shipping Terms. For door‑to‑door service, risk transfers upon signing by the customer or designated consignee.

5. Customization Service

When submitting a customization request, the customer must provide clear and compliant technical parameters, design drawings, samples, or detailed descriptions to ensure requirements are feasible.

We will provide a customized plan evaluation and quotation (including sample fee, production cycle, MOQ) within 3 working days after receiving materials. After customer confirmation and sample fee payment, we will start sample production. The sample cycle is normally 7–15 working days (extendable for complex projects).

Mass production may only start after written customer confirmation of samples. If the customer is unsatisfied with samples, we provide 1–2 free modified samples; additional samples require extra payment.

Customized products are non‑returnable and non‑refundable except for quality issues. If the product fails to meet expectations due to incorrect customer information, unclear description, or mid‑term requirement changes, the customer shall bear full responsibility. We may assist with rectification plans at the customer’s cost.

6. After-Sales Service

The after‑sales service period is 3 months from the date of product delivery, covering manufacturing quality issues.

Customers may submit feedback via email, phone, or official website online customer service. We will respond within 2 working days and provide a clear solution within 7 working days:

• Quality issues: replacement, replenishment, or refund;
• Usage questions: professional guidance;
• Logistics issues: assistance with carrier coordination.

Long‑term customers may enjoy extended warranty, priority processing, and customized after‑sales plans. If on‑site inspection or technical support is required, related travel and service fees shall be borne by the customer.

7. Intellectual Property Rights

We own intellectual property rights related to production technology, basic design, manufacturing processes, brand logos, etc. The customer may not copy, disseminate, transfer, or use them for non‑cooperative commercial purposes without our prior written permission.

Exclusive designs provided by the customer (logos, exclusive shapes, unique functional schemes) shall be owned by the customer. The customer warrants that such materials do not infringe third‑party IP rights including trademarks, copyrights, and patents. The customer shall be fully liable for legal disputes or third‑party claims, including any joint losses suffered by us.

Ownership of new designs and technological achievements generated during cooperation shall be separately agreed by both parties.

8. Confidentiality and Data Security

Both parties shall keep confidential all trade secrets and sensitive data obtained during cooperation, including pricing, customer information, production processes, design documents, order details, and contact information, and shall not disclose them to any third party without authorization.

We adopt encrypted storage and access control to protect customer data and will not use such information for purposes outside the cooperation. Data retention follows the principle of necessity and minimization. After termination of cooperation, relevant information will be legally deleted or anonymized, except as required by laws and regulations.

9. Exemption Clauses

We shall not be liable for breach of contract if we are unable to perform service obligations on time due to:

• Force majeure (natural disasters, wars, epidemics, route controls, policy adjustments);
• Supply chain disruptions (raw material shortages, factory shutdowns);
• Customer causes (incorrect information, late payment, failure to cooperate with customs clearance or take delivery);
• Third‑party factors (carrier delays, customs inspections, port congestion).

We will notify the customer within 24 hours after the event, explain the situation and expected impact, and provide necessary assistance such as document support and logistics adjustment.

10. Dispute Resolution

This Agreement shall be governed by the laws of the People’s Republic of China, taking into account applicable laws and regulations of the destination country/region.

Any dispute shall first be resolved through friendly negotiation within 30 calendar days. If negotiation fails, either party may file a lawsuit in the competent people’s court at our registered address, or submit the dispute to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration in Beijing, with the arbitration language being Chinese or English.

11. Note

The above is a core summary of the Service Agreement. For detailed provisions on rights and obligations, customization rules, after‑sales procedures, confidentiality, and other terms, please refer to the full formal Service Agreement.

For inquiries, please contact:

• Email: support@mytrd.cn
• Phone: +44 7323 43772
• Official website online customer service