Terms of Service

1. Introduction

Welcome to our website. These Terms of Service (“Agreement”) constitute a legally binding agreement between you (“User” or “You”) and our company (“We”, “Us”, or “the Platform”). Please read this Agreement carefully before using our services.

By accessing, browsing, or using any part of this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. Description of Services

  1. Our website provides services including product browsing, online ordering, digital file downloads, account registration, and customer support;
  2. All services are for lawful purposes only. You agree not to use the platform for any illegal or infringing activities;
  3. We reserve the right to modify, suspend, or discontinue any part of the services at any time without prior notice.

3. Account and Security

  1. When registering an account, you must provide accurate, current, and complete information;
  2. You are responsible for maintaining the confidentiality of your account and password;
  3. You agree to notify us immediately of any unauthorized use of your account. We will assist you in securing your data and access.

4. Products and Orders

  1. We strive to ensure that all product descriptions are accurate. However, errors may occur due to human or technical issues;
  2. Prices are subject to change without prior notice;
  3. Digital products are non-refundable once purchased (see our Refund Policy);
  4. We reserve the right to cancel orders due to out-of-stock items, payment failures, incorrect information, or suspicious activity.

5. Intellectual Property

  1. All content on the platform—including but not limited to text, graphics, CAD files, software, logos, and trademarks—is protected by intellectual property laws;
  2. No content may be copied, downloaded, modified, distributed, sold, or republished for commercial use without our prior written consent;
  3. If you believe that any content on our site infringes your rights, please contact us for prompt resolution.

6. User Conduct

You agree not to engage in the following activities:

  • Distributing unlawful, violent, pornographic, discriminatory, or otherwise inappropriate content;
  • Attempting to hack, interfere with, or access our system without authorization;
  • Submitting false orders, abusing promotions, or engaging in fraudulent behavior;
  • Using bots, crawlers, or other automated means to copy or scrape our content.

7. Disclaimer

  1. Our platform and services are provided “as is” without any warranties, express or implied;
  2. We are not liable for service interruptions or data losses caused by internet failure, maintenance, or third-party issues;
  3. Users are solely responsible for issues arising from their own devices, network environment, or misuse.

8. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of, or inability to use, our services.

9. Changes and Termination

  1. We reserve the right to amend these Terms of Service at any time. Changes will be posted on this page;
  2. Continued use of our services after such changes constitutes your acceptance of the updated terms;
  3. If you do not agree to the updated terms, you may stop using our services at any time.

10. Governing Law

  1. These terms are governed by the laws of England and Wales;
  2. In case of disputes, both parties shall first attempt to resolve the issue amicably. If unsuccessful, disputes shall be submitted to the competent court at our company’s registered address.

11. Contact Us

If you have any questions, concerns, or complaints about these Terms, please contact us:

  • Company Name: SAI LUBAN LTD
  • Email: support@sailuban.co.uk
  • Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
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